Do you need my Zid store password?
No. You add us as a member under "Team" in the Zid dashboard settings, choose our permissions yourself (or a permission group), and remove the membership after handover.
Why are there no prices for Zid services?
Because the work depends on your plan, theme, product count and the apps you need. For each request we send a written quote — scope, timing and price — after seeing the store, and nothing is paid before you approve it and sign the contract.
Can a Zid theme be changed with code?
Zid's theme editor covers colours, fonts, sections, header and footer depending on your theme and plan, and Zid's developer docs describe a custom CSS file the merchant uploads from the dashboard, which the theme loads. We check that it's available on your store before promising any change.
Do you move stores between Zid and Salla?
Yes, in both directions: from Salla, Shopify or WooCommerce to Zid, and from Zid to Salla. Either way we redirect the old links so a visitor from Google never lands on a missing page.
Who activates online payments?
You do, because payments are activated in your business's name and details. We guide you step by step and review the set-up with you once it's active.
Is Zid available outside Saudi Arabia?
According to Zid's website, the platform is available in Saudi Arabia, the UAE, Kuwait, Oman and Bahrain. We serve Zid merchants in Saudi Arabia and the Gulf the same way: a free review, then a written quote and a contract.
Am I tied to you after handover?
No. The store, the Zid subscription, the apps and every account are in your name, and we hand you a written list of what was set up and where to find it in your dashboard.