Do you need my store password?
No. You add us as a staff member from your Salla dashboard with specific permissions (theme, products, apps… depending on the job), and delete the account after hand-over.
Who opens the payment gateway?
You do, because payment gateways in Saudi Arabia require a commercial registration and a bank account in the merchant's name. We guide you step by step and connect it to the store once it's active.
Do the prices include VAT?
Published package prices are net, excluding VAT, and every quote is confirmed in writing before any payment.
Do you work on Zid too?
Yes: setting up and customising Zid stores, and migrating stores between Zid and Salla in either direction.
The ready-made theme — do I pay for it every month?
Salla store themes are bought directly from the theme store at their listed price and stay with your store. What we provide is installation, layout and customisation, paid once.
How long does a full store set-up take?
About 7 working days after we receive your content (logo, products, policies). The time for each service is written on its card.
I'm in the UAE or Kuwait — can you help?
Yes. Salla operates across the Gulf. Package prices here are in Saudi riyals, and we give you your quote in your currency.
What's the difference between Salla store design, set-up and a custom theme?
Set-up makes the store ready to sell: settings, shipping, policies, payments and tracking, on a tidy ready-made theme with banners in your brand. CSS changes alter what the ready-made theme's settings don't allow. A custom Twilight theme is designed and coded from scratch for a store unlike any other. Each has its own page, and the package finder on this page suggests what fits your situation.
Do you design new stores or change existing ones?
Both. For a new store we start with the full set-up; for a live store we provide only the service it lacks — a change, products, an integration or SEO — with a written quote before any payment.